Online dispute resolution and digital public infrastructure – what are the most effective pathways to scale?

This expert comment is the third of a three-part series on DPI and ODR. In our first piece, we argued that DPI needs ODR to build trust, and equally, that ODR needs a DPI approach to replicate and scale. In our second expert comment, we took a closer look at emerging ODR models in India’s public sector and the learnings that other countries could take forward. And, in this final publication in the series, we build on the insights from our consultative research and share our recommendations for how actors within the DPI ecosystem could overcome barriers and adopt ODR.