Online dispute resolution and digital public infrastructure – what’s the connection?

When it comes to inclusive, trustworthy digital public infrastructure (DPI), online dispute resolution (ODR) can – and should – act as a key safeguarding measure. While historically used in the private sector, ODR can play an important role in the DPI ecosystem – as it both ensures users are fairly treated and promotes trust in the digital systems they use.

In the first of our three-part Digital Dialogue series, our expert cohort, led by Integral Governance Solutions CEO David Porteous and DIAL’s Sarthak Satapathy, dives into the world of ODR, outlining its relationship to DPI, as well as potential opportunities - and challenges – to future uptake.